Achieving 30% growth with a little help from DDI Hayward Pipe & Supply Co. Used the same software through two acquisitions. With no future enhancements in sight, it went looking for a more advanced solution to meet its growing needs. DDI had the industry-specific features Greg Peddie (right), president of Hayward Pipe & Supply, was looking for - plus experience with growing businesses in many other related industries. "I instantly loved the 'crossenhancements' that DDI's inform software provides," he says. "I wanted access to learn how other distributors do business, the tools and techniques they use and then incorporate the best of those ideas into my own operations.Plus, access to DDI's large user community would provide ongoing ideas for business operations, input for software developments and 'tips and tricks' that would help my business in the long run. I also needed better service.Our old software was expensive and unreliable." DDI System was the answer with leading technology, forward thinking and personal service. Attaining instant advantages DDI System guarantees a return on investment within one year. This statement is backed up by almost instant savings obtained through DDI's streamlined processes, overall cost reductions and increased customer service. Unlimited product count - Hayward's previous 15,000-product limitation hindered growth and created additional work. It was forced to "combine product numbers" or use manual catalogs to place orders. "With Inform, we currently have 45,000 products and easily create new product codes as needed," Peddie says. This singular benefit has created a ripple effect on productivity and accuracy. "We now have a better understanding of customer purchasing habits with increased sales reporting," he adds. "We've been able to leverage that information into tighter procurement habits and customer-specific pricing." Advanced accounting - Inf o rm's account ing features also have made a tremendous impact - saving thousands of dollars annually. "With our previous software we needed to hire a 'licensed outsider' to perform accounting tasks," Peddie says."They closed each month, closed each year and installed upgrades. With Inform, end of month and year are done with a mouse click. By eliminating this position, Inform software pays for itself in two years." Increasing sales Inform's opportunity pipeline allows sales reps to easily follow up on every quote provided to customers. This, combined with a customer order history, empowers sales people to quickly and efficiently convert quotes into sales orders.Hayward Pipe is increasing sales and customer relationships! Finally, Peddie is excited to be introducing Inform e-commerce to his customers. This single-system solution will allow his customers to order online, automatically receive their unique pricing, and view reports of past purchases, open and paid invoices, and much more. It's an online experience Peddie is confident his customers will love. Supporting record-breaking growth "We had a solid 30% growth in 2011 in spite of a down economy and difficulties in California," Peddie says. "While I know DDI is not the only reason, its software definitely helped!" With Inform supporting his team, Peddie has realized a bottom-line increase without additional staff to support this unbelievable growth. Contact DDI System to learn more at ddisys.com or call 877/599-4334.
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