Algoma Hardwoods links VAI S2K Sales Force to S2K ERP Suite Algoma Hardwoods wanted to increase customer satisfaction by giving its sales team the technology needed to understand its customers and to be able to access all customer-related data from a central point. The company has regional sales managers and sales reps around the country who must communicate with their inside sales representatives.Implementing a feature-rich, highly flexible and easily adaptable Sales Force solution became critical in order to track all communication between the company's internal and external sales force as well as its customer base. Finding the right partner Algoma decided to implement customer relationship management capabilities to help increase sales and ensure 100% customer satisfaction. It selected S2K Sales Force, VAI's CRM solution that is completely integrated with the VAI S2K Enterprise Software Suite.Algoma had implemented VAI S2K Distribution Management, S2K Financial Management and S2K Manufacturing Management solutions, running on IBM's Power Systems™ Platform, in 1998. Solution VAI ERP Software Suite runs over the Web through the portal, which is integrated with Algoma's product configurator system. This integration allows quote and order information from the configurator to be viewed from within the sales portal. VAI S2K Sales Force application enables Algoma's sales force to review new leads, enter and track quotes and opportunities, record tasks, view open orders, check account status and payment history, and review account history. Sales analysis screens allow them to track personal sales data, as well as customer and i tem sales data. They can quickly react to customer issues and opportunities, as well as create to-do's, email campaigns and other marketing tasks. Results and benefits Algoma now experiences better communicationamongits employees, particularly between its inside and outside sales teams.VAI S2K Sales Force provides the sales representatives with better information to prepare for their customer calls. It also provides the company with one location in the system to document calls and visits to customers. Going forward, the software will be used to document jobsite visits and provide a resource to all inside/outside sales personnel to obtain the current status of a customer issue or jobsite problems. It used to take hours to come up with total sales for a given customer across all companies.With S2K Sales Force, Algoma has the information with the click of a button. Contact For more information about VAI products and services, call VAI at 800/824-7776, email sales@ vai.net or visit www.vai.net.
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