Investing in our customers Since Your "other" Warehouse started in 1987, its focus has been excellence in customer service. YOW's friendly, knowledgeable and proactive customer service team is a core asset for the business and has been instrumental in the company's ongoing success. YOW believes in investing in its customers and understands the importance of having what they need, stocking the most requested products and providing prompt delivery. Serving as a master distributor to both "brick and mortar" customers, as well as e-commerce customers, YOW's primary mission is to consistently look for ways to improve its support for both channels. Customers benefit from YOW's premier service, selection and delivery commitment: Strategically placed distribution centers that stock more than 38,000 items; Most orders ship same day; Knowledgeable customer service representatives and tailored ordering methods; Comprehensive catalogs that include kitchen, bath, commercial and door hardware products available in print, CD, and online; and The ability to ship products directly to consumers on their wholesale customer's behalf. As a way to better serve YOW's customers, YOW is investing in the business by relocating its team to the main office in Georgia. By having all of the team strategically placed in one location, this will allow YOW to strengthen its support even further. YOW also has made the decision to strengthen distribution with plans for an even larger, automated facility. The new facility is expected to ultimately offer more order capacity for all of its customers.
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