Regulatory Landscape on Residential Market: Page 1. THE HVACR CONTRACTOR’S WEEKLY NE WSMAGA ZINE SINCE 1926 February 11, 2013 | $5.00 | Visit us online at www.achrnews.com, Twitter, Facebook + LinkedIn HVAC Owners Address Workplace Violence By Kimberly Schwartz Of The NEWS Staff W hen you think of workplace violence, do you think it’s something that only happens at other people’s companies? Or that it’s only U.S. Post Office employees who “go postal”? That’s a common reaction, but smart contractors know there are many levels of violence that can occur in the workplace, and they take precautions to ensure their employees are safe, whether in the office or in the field. The National Institute for Occupational Safety and Health estimates that the cost for a workplace homicide is $800,000-$850,000. “The reality is where you have any group of employees, it can happen,” said W. Barry Nixon, executive director and founder of the National Institute for the Prevention of Workplace Vio-lence Inc. “Wherever there are people, there can potentially be workplace violence.” And that includes people at companies of all sizes. According to Nixon, “Smaller guys roll the dice and tend to think, ‘It won’t happen here.’ But the impact on a smaller employer is greater.” Contractors of all sizes should be aware of the risks their employees are exposed to and take steps to prevent conflict among internal staff, as well as with outside customers. Preventive Policies Nixon explained that while workplace homicides are most widely reported by the media, there is a broader definition of work-place violence that employers need to be famil-iar with. This includes assaults and homicides, but also disruptive, aggressive, hostile, or emo-tionally abusive behaviors that generate anxi-ety and a perceived risk of physical, emotional, and/or psychological harm to individuals. Putting an effective policy in place that clearly states that these types of behavior are unacceptable is a good starting point. According to Narissa Rampey, owner and human resource manager of Air Assurance Co., Broken Arrow, Okla., “We have a sec-tion in our company handbook about work-place violence that addresses it, mentioning that we expressly prohibit any acts or threats of violence by a team member against any other team member in or about the facilities or elsewhere at any time, and that the com-pany will not condone such actions against coworkers, customers, vendors, or visitors.” She continued, “The policy states that law officials may be called and anyone engaging • See VIOLENCE | page 7 Contractors Weigh in on Potential Standards Change By Kimberly Schwartz Of The NEWS Staff fyi hvac briefs Residential Contractor • Four Seasons Heating, Air Con-ditioning & Plumbing (Chicago) was recognized as Coyne College’s (Chicago) Employer of the Year. Manufacturers • Field Controls LLC (Kinston, N.C.) named Tim Barton as Mid-west regional sales Barton manager. • Regal Beloit Corp. (Beloit, Wis.) named Laura Dunn as HVACR marketing Dunn specialist. • Metal Coaters (Houston) opened its Middletown, Ohio, coil-coating facility. • Hussman Corp . (Bridgeton, Mo.) announced that Hefco LLC (Roswell, Ga.) will represent its products and services portfolio to select customers in the Southeast. Continued on page 4 T he complex regulatory landscape that HVAC contractors must navi-gate is always shifting — and it received another jolt last month when news broke that the Department of Energy’s (DOE’s) regional appliance stan-dards for furnaces were potentially changing. The regional standards, which DOE had approved in late 2011, were set to take effect this May for the Northern region of the country, establishing 90 percent AFUE minimum-effi-ciency standards for nonweatherized furnaces. However, the American Public Gas Association (APGA) filed suit against DOE in January 2012 to contest the standards, and other industry • See STANDARDS | page 8 simmering on a settlement While the industry awaits a court ruling on a pending settlement in the Department of Energy (DOE) v. American Public Gas Association (APGA) regional-standards lawsuit, many manufacturers didn’t hold back in sharing their thoughts on the agreement. See the story on page 12. BTUBUDDY REAL LIFE SERVICE CALL SCENARIOS Wri en by Bill Johnson Originally posted online on the Extra Edition page of The NEWS’ Website. INTRODUCING: ACHR News Mobile App The NEWS is at your ﬁ ngertips on your Apple or Android smartphone or tablet. Download it from achrnews.com/newapp BUYITTODAY! Go online to www.achrnews.com/products and click on HVAC.