HEXAGON METROLOGY LAUNCHES ONLINE TECHNICAL SUPPORT CENTER NORTH KINGSTOWN, RI—Hexagon Metrology launched the new Hexagon Metrology Support Center in conjunction with World Metrology Day. The online portal is a centralized resource for support of any Hexagon Metrology product. Customers will have 24/7 access to an FAQ (frequently asked questions) knowledgebase, and receive lifetime diagnostic phone support of any Hexagon metrology hardware.Clients with active software maintenance agreements (SMAs) can utilize the helpdesk for technical support inquiries and software downloads. The Hexagon Metrology Support Center establishes a one-stop location for all technical support needs, and provides three ways for customers to contact technical support staff - the online portal, email or via phone. All three methods provide closed-loop support, as all inquiries are automatically logged into the dedicated technical support call center. "The Support Center's innovative blend of self-service tools and professional advice delivers a customer service unmatched in scope and functionality," says Al Chiasson, general manager of Hexagon Metrology Services."This new resource is unique to the metrology industry, and reflects our ongoing commitment to enhance the overall Hexagon customer experienceThe Support Center provides convenient, self-directed solutions designed to achieve best-in-class response times to technical support inquiries." To use the system, Hexagon Metrology North America customers create a free account. Video tutorials and multimedia answers to common questions are posted throughout the site to enhance the user experience.Within the online portal, users can review support tickets and their history at any stage, even after a ticket is closed. Additionally, customers receive real-time emails when the status of their ticket has changed. Users also can view a listing of their Hexagon product inventory at any time. MAGNETIC ANALYSIS CORP. CELEBRATES 85 YEARS ELMSFORD, NY—Magnetic Analysis Corp. is celebrating 85 years of designing and supplying innovative inspection instruments and systems for metal manufacturers throughout the world. Founded in 1928 in Long Island City, NY at a time when testing for quality purposes usually meant laboratory sampling techniques which essentially destroyed or altered part of the product being tested, MAC began working with electromagnetic techniques to nondestructively test steel bars without altering the product. After six years of development work, MAC introduced the first successful bartester to identify cracks in steel bars in a mill in 1934. Since then, the company has set the standard for innovative NDT technology for metal bar, tube and parts, with rotary eddy current testers, phase gating, pulsed eddy current, polar presentation, fully digitized test instrumentation, vivid color presentations, rotary ultrasonic testers, advanced flux leakage inspection and much more. "With the increasingly demanding specifications that our customers must meet, MAC has developed test systems to meet the stringent requirements of API, ASTM, EN, DIN and other standards organizations, allowing manufacturers to improve their quality and ship more products, be they oil country tubular goods, nuclear heat exchanger tubing, bar for the automotive industry, wire for medical use, or other critical applications", says MAC President and CEO Joseph Vitulli. MAC's primary research and development, production, and corporate headquarters, are located in Elmsford, New York, USA, with additional manufacturing and laboratory test facilities in Boardman, Ohio. MAC's subsidiary, Magnetic Analysis Nordic, which has just recently expanded into a new larger building in Ostersund, Sweden, provides research and development as well as manufacturing capabilities. An extensive staff of field engineers and experienced representatives provide support and installation services for customers in Europe, North and South America, Eastern Europe, Russia, India, China, Southeast Asia and South Korea. Additional MAC subsidiaries are located in the UK, Italy and Australia, along with a representative office in China. RENISHAW SEMINAR TRANSFORMS WITH THE POWER OF PROCESS CONTROL HOFFMAN ESTATES, IL—On June 6, 2013 Renishaw will present a manufacturing process control seminar on metrology solutions to improve machining performance and increase manufacturing process capability. The event is presented in conjunction with Okuma and software providers Prolink and Applied Automation Technologies (AAT) at Okuma's THINC facility in Charlotte, NC. Content will focus on Renishaw's Productive Process Pyramid, a systematic approach to reducing waste and variation in manufacturing processes through a variety of innovative technologies, proven software and expert support. The seminar will be offered twice - a morning session beginning at 9:00 a.m. and an afternoon session at 1:30 p.m. Both morning and afternoon attendees are invited to a hot lunch from 12:00 p.m. to 1:30 p.m. Each session will include product demonstrations in Okuma's showroom. The event is free.Participants must register at renishaw.Com/usroadshow and select which session they plan to attend. ASSOCIATION NEWS MCLEAN, VA—With an industry that is growing in both size and diversity, Brazil is quickly becoming a global power in manufacturing. AMT-The Association for Manufacturing Technology is increasing its presence in this up-and-coming market with the opening of its AMT Sao Paulo Technology Center, located in the city of Sorocaba. The Technology Center is where AMT members can establish operations within Brazil to build relationships and explore the market’s potential. Services include sales and marketing assistance for reaching customers in Brazil; HR services such as employee proxy hiring for sales, service, and engineering positions; office space for meeting with customers and prospects; field service support for your equipment in Brazil; and in-depth assistance for navigating Brazilian business practices. Other Tech Centers in the AMT portfolio are located in Mexico (Monterrey), China (Shanghai), and India (Chennai). AMT recently appointed Achilles Arbex as General Manager of the Sao Paulo Technology Center. Arbex previously worked for Dana Industries and transmission manufacturer ZF, and is an expert on the Brazilian manufacturing industry, including automotive, aerospace, electric and electronic, oil and gas, and alternative energy. Brazil’s industrial economy has seen significant expansion in recent years, and the country has seen a period of sustained growth. The Brazilian government has implemented policies to expand its openness as a global trading partner, and its focus on increased exports has strengthened its manufacturing industry. “As U.S. manufacturing technology builders look to build global relationships, Brazil is a market of growing importance and a critical place for AMT members to establish a presence,” says Douglas K. Woods, AMT president. “We look forward to providing our members with a place to take some of their first steps into this market, and we are excited to see the possibilities that will come within Brazil.” “We have confidence that Brazilian manufacturers will find U.S. manufacturing technology to be among the world’s best and most innovative,” says Mario Winterstein, AMT business development director. “Brazilian manufacturers strive to improve their productivity and efficiency. Our members can provide them with the technology to become more competitive on a worldwide scale. We foresee a bright future for Brazil, and we are happy to be a part of it.”
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