Guide to Indoor Environmental Products: Page 1. THE HVACR CONTRACTOR’S WEEKLY NE WSMAGA ZINE SINCE 1926 July 15, 2013 | $5.00 | Visit us online at www.achrnews.com, Twitter, Facebook + LinkedIn Diagnosing and Solving IAQ Problems By Kimberly Schwartz Of The NEWS Staff Customer Complaints How do you know when you’re facing an IAQ issue? There are a few clues contractors can tap into based on their customers’ complaints. Paul Sammataro, president of Samm’s Heating and Air Conditioning, Plano, Texas, knows there is a potential IAQ problem when-ever he hears a customer say “I see mold,” or ask, “Why is there dirt around my vents?” Similarly, Joe Strickler, president, Refrig-eration & Electric Service Inc., Winter Haven, Fla., said a common complaint is that there is W hen it comes to IAQ, contrac-tors say there is no one-size-fits-all solution. There are many possible sources causing the pollution or irritation to the customer, and each situation can require a different approach to solve the problem. The good news is that it’s cer-tainly possible to help customers improve their air quality and resulting health and comfort. debris around the vents. Beyond the visible evidence, customers also complain of symptoms that can indicate IAQ issues. According to Fred Kobie, president of Kobie Kooling, Fort Myers, Fla., he pays attention when customers complain of allergy-like symptoms when inside the space. Russ Donnici, president of Mechani-cal Air Service Inc., San Jose, Calif., added, “Generally, it’s respiratory complaints, sinus infections, headaches, and dry eyes.” According to Martin Hoover, owner of Empire Heating and Air, Decatur, Ga., “Allergy, moisture, odor, and mold issues lead the charge.” IAQ Troubleshooting After you’ve heard the complaint, it’s time to investigate. And the best way to start is by listening to the customer. According to Travis Smith, owner, Sky Heating and Air Conditioning, Portland, Ore., “We first find out what issues they are • See IAQ PROBLEMS | page 17 Commercial Energy-Efficient HVAC Systems to Surpass $33 Billion by 2020 ccording to a new report from Navigant Research, annual reve-nue from energy-efficient HVAC systems is expected to grow from $17.2 billion in 2013 to $33.2 billion by 2020. The report, titled, “Energy-Efficient HVAC Systems,” analyzes the global market opportunity for energy-efficient commercial HVAC systems, including unitary systems, heat pumps, furnaces and boilers, ductless cooling, engineered cooling systems, radiant heating and cooling, and ventilation systems. “In the wake of the global recession of 2009, developed markets for efficient HVAC — especially in North America and Europe — remain sluggish,” said Bob Gohn, senior research director, Navigant Research. “How-ever, the North American market will revive during 2013 and begin to experience more substantial growth during 2014. Europe will follow a similar trend, but recovery will likely not occur until mid-to-late 2014. The stron-• See COMMERCIAL SYSTEMS | page 5 fyi hvac briefs Residential Contractors • Duncklee Cooling and Heating Inc. (Stonington, Conn.) cele-brated its 40 th anniversary. • Duct Doctor USA – Virginia (Ash-burn, Va.) was recognized by its national franchise headquarters as the top U.S. residential business performer and top overall business performer for 2012. A Commercial Contractors • J & J Air Conditioning Inc. (San Jose, Calif.) was named one of 2013’s top workplaces by the Bay Area News Group (San Ramon, Calif.). • Austin Cox Home Services Inc.’s (Salisbury, Md.) operating assets were acquired by Chesapeake Util-ities Corp. (Dover, Del.). eliminating airborne contaminants An investment in performance optimizing products or systems generates savings that can boost a commercial facility owner’s bottom line. A number of manufacturers are creating equipment that makes a contractor’s job of cleaning, sealing, and maintaining indoor air delivery systems easier than ever before. Flip to page 14 for more details. (Photo courtesy of Rotobrush Intl. LLC) Manufacturers • Tecumseh Products Co. (Ann Arbor, Mich.) was added to the Russell 3000 and small-cap Russell 2000 indexes. Continued on page 4 DIGITAL EDITION THIS ISSUE SPONSORED BY: RIGHT NOW A contractor is completing a 25-minute job in 1 minute. Take the 1 minute challenge.