comprehensive education program Legend celebrates 25 years of guaranteed performance, best-in-class customer service, and now, a comprehensive education program. Legend has constructed the “Big House” within its new Auburn Hills, Mich., corporate headquarters. This multi-room house is used to conduct extensive hands-on training for representatives, wholesalers and contractors as part of the Legend education program called Legend University. The Legend engineering and technical team manages the robust syllabus that includes plumbing basics, product features and benefits, application studies, radiant heating basics through advance classes and hydronic systems design. Legend also has a fully functioning engineering laboratory for product research and development and quality testing. Because the industry is shifting to lead-free brass and bronze alloys for compliance to the federal Reduction of Lead in Drinking Water Act, alloy testing has never been more important. Legend added a mass spectrometer to its array of laboratory equipment; therefore, precise measurement of an alloy’s composition can be completed in minutes. This focus has resulted in Legend engineers becoming experts in the development and adoption of lead-free brass and bronze alloys in the plumbing industry. Legend is an active manufacturer member of the Get the Lead Out Plumbing Consortium. Legend product development entails simulating actual applications drawn from the field experience of the technical and sales team. The Legend team of mechanical engineers, master plumbers and technicians draw from more than nine decades of combined experience in the PVF industry. This knowledge encompasses product design, material sciences, hydronic systems design, plumbing and piping installations. During Legend business hours (8 a.m. to 7 p. m., EST), a Legend technical representative is on call ready to assist any wholesaler or contractor to assure they receive the answer to their question in just one call. Legend refers to this service as one-call problem resolution. Guaranteed performance delivers the product utilizing the best practices of supplychain management. Processing orders in 24 hours, near 100% complete and accurate (or 5% off the back order or error) compresses lead Time, reduces inventory and increases turns, which improves the wholesaler’s immediate return on investment. Legend measures this performance throughout the order process, continually seeking to improve and thus be able to exceed every customer’s expectations. Guaranteed performance also applies to the quality of the product. Quality does matter to the contractor when the job has to be done and done just once, instead of incurring costly callbacks. This is why Legend has the Legendary 5/25 warranty, stating any valve that fails due to manufactured defect will be replaced and the installing contractor will be sent a $25 check for any inconvenience. Education and t raining are at the forefront of issues cited by many wholesalers in the industry. To serve their contractors, wholesalers look to their suppliers for support to better educate their employees. The Legend education program fulfills that need by offering Legend University to Legend representatives, wholesalers and contractors. Legend offers more than 7,000 products used in plumbing, commercial, industrial and hydronic applications. Guaranteed performance, best-in-class customer service, quality product and technical expertise assure that Legend is the ultimate supplier partner for any wholesaler’s and contractor’s supply chain.
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