Gen-Eye shows why clogged sewer line drove homeowner batty The sewer line of a Tallahassee, Fla., residential property suffered constant clogging and repeated snaking failed to break the blockage. That’s when the professionals at McNeill Plumbing arrived – with their Gen-Eye® video inspection equipment from General Pipe Cleaners. For 35 years, family-owned McNeill Plumbing has forged a matchless reputation for competence, dependability, excellence, honesty and 100% customer satisfaction throughout the greater Tallahassee area. “We are the largest pure plumber in Tallahassee,” Special Projects Manager Keith Walker notes. “If there is a problem, we can handle it – anytime, any day.” Camera system quickly spots problem area To pinpoint tough problems, McNeill Plumbing’s equipment arsenal sports several Gen- Eye video inspection systems. Running the camera between street and house cleanouts, McNeill’s crew rapidly traced the true trouble: a baseball bat in the line! “It was obvious that someone intentionally put it there,” Walker recalls. “The Gen-Eye image was so sharp that we could clearly read the logo on the bat itself.” Gen-Eye systems offer plumbing and draincleaning professionals everything necessary to troubleshoot 2-in. Through 10-in. Lines, including: On-screen distance counter; Date & time stamp; Voiceover unit; Built-in titler; and AC/DC power option. Systems include a self-leveling color camera that automatically keeps pictures right-side up, letting professionals and customers clearly follow the action as the camera glides through the line. Gen-Eye accuracy aids problem removal McNeill’s professionals then faced two options: dig down 9 ft. To retrieve the baseball bat or somehow use the camera to help remove it. Walker chose the second “less-disruptive” path. “Using some wire and rope, I was able to make a loop and – with our Gen-Eye guiding me – slide it over the baseball bat,” he explains. The tedious procedure worked and Walker’s ingenuity spared the property owner considerable cost and inconvenience. “Thanks to good Gen-Eye camera equipment we were able to extract the bat from the sewer without digging up the front yard,” he adds. Key to the pro’s equipment mix “We’ve relied on Gen-Eye systems since their introduction,” Walker says. “In fact, we just bought another – a Gen-Eye SDN.” Weighing just 12 lb., the versatile and rugged Gen-Eye SDN offers all the features of full-size video inspection systems in a compact, lightweight package. Use the docking arm to mount it on a full-size reel to troubleshoot 3-in. To 10-in. Lines – or on a mini-reel for 2-in. To 4-in. Lines. Part of the popular “SD” family, Gen-Eye SDN enhancements include a: Larger, 10.4-in. LCD screen; Built-in waterproof keyboard; Integral SD recorder; and New, heavy-duty Pelican case. The SD card reader stores video or still images with a 1-GB card recording about 2 hours of video. The generous 10.4-in. LCD color monitor provides crisp, clear pictures. And the full-size, waterproof keyboard permits 9 pages of on-screen titling. General’s new Gen-Eye SDW version adds Wi- Fi capability. The final score! Gen-Eye systems help buttress McNeill Plumbing’s excellent professional image. And Keith Walker likes the results. “We are sold on – and always have used – General equipment! To learn what the Gen-Eye can do for you, call the Drain Brains at 800/245-6200, or visit www.drainbrain.com/geneye.
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