01 WARRANTIES + TRAINING THE HVACR CONTRACTOR’S WEEKLY NEWSMAGAZINE SINCE 1926 JULY 13, 2015 | $5.00 | ONLINE AT WWW.ACHRNEWS.COM | HVAC Equipment Warranties: FYI HVAC BRIEFS Beneficial or Burdensome? Contractors weigh in on beneﬁ ts and disadvantages BY JOANNA R. TURPIN THE NEWS STAFF COMMERCIAL CONTRACTOR Control Technologies Inc. (Burlington, Vermont) is now a System Integrator Part-ner with Distech Controls Inc. (Bros-sard, Quebec, Canada) serving branches in California, Massachusetts, New Hamp-shire, New York, and Vermont. E very contractor seems to have an opinion about manufacturer warranties. Some say their longer terms — often in excess of 10 years for residential equipment — are an important selling feature that increase customers’ peace of mind. Others say the warranty terms are too long, and the details regarding registration and main-tenance are too confusing for customers (and some contractors) to understand. To other contractors, warranties are a non-issue. They contend that if the equip-ment is installed and serviced correctly, there is little chance that the system will fail in the first place. This is why many would like to see manufacturers demand proof from their dealers that systems have been installed and serviced correctly. But, commissioning takes time and costs money for all parties involved, so it’s not ■ See OEM WARRANTIES | page 15 MANUFACTURERS Dri-Steem Corp.’s (Eden Prairie, Min-nesota) Low-maintenance Humidification System was named a 2015 Money-Saving Product winner by BUILDINGS magazine. ECR Intl. Inc.’s (Utica, New York) president and CEO Ron Passafaro was reelected as chairman of the Hydronics Institute (Arlington, Virginia) through 2017. Continental Fan Mfg. Inc. (Buffalo, New York) named Jennifer Heerschap national sales manager of its Canadian wholesale products fan division. Seely International Pty. Ltd. (Adelaide, Aus-tralia) acquired Coolerado Corp. (Denver). Spirax Sarco Inc. (Blythewood, South Carolina) introduced its Anytime online ordering platform, available only to Spirax Sarco distributors. MONEY-BACK GUARANTEE: Installing the equipment correctly in the first place often results in a contractor having fewer warranty issues. PHOTO COURTESY OF D. BRIAN BAKER, CUSTOM VAC LTD. continued on page 5 Measuring and Verifying Energy Efficiency A BY NICOLE KRAWCKE THE NEWS STAFF ccurately measuring and veri-fying energy efficiency not only ensures a job was done correctly, but it also shows customers they’re getting exactly what they paid for. According to the American Council for an Energy-Efficient Economy (ACEEE), providing evidence of real and reliable savings is essential to assuring funding and public support for energy-efficiency programs. Evaluation, mea-surement, and verification demonstrate the value of energy efficiency by provid-ing accurate, transparent, and consistent assessments of methods and performance, the organization stated on its website. “It’s actually one of the biggest ways the industry has gotten itself into the predicament that it’s in now — assum-ing savings instead of actually measur-ing, quantifying, and verifying,” said David Richardson, curriculum developer and instructor, National Comfort Insti-tute (NCI). “There’s a big difference between what the reality in the field is and what’s assumed.” According to Richardson, a lot of con-tractors may be put off by testing and verification because they’re forced to do things such as duct sealing and duct leak-age testing. “There are guys who know how to take it and capitalize on it. They thrive on it because they’re using it as a means to differ-entiate themselves. They will actually use testing and verification as a way to sepa-■ See ENERGY EFFICIENCY | page 16 WATCH ON DIGITAL EDITION THIS ISSUE SPONSORED BY: Grab your popcorn and tune in for the latest on the HVACR industry, on The NEWS YouTube channel. See video coverage from events to contractor interviews and technical walkthroughs. Get connected at www.youtube.com/achrnews.