Resilience and adapting to change fuel Tyler Pipe & Coupling Tyler Pipe & Coupling was started in the midst of the Great Depression in the mid-1930s and has grown into the largest supplier of cast-iron soil pipe, fittings and couplings in the United States. Built on a platform of resilience and an openness to change, the Tyler, Texas-based company today features an iron foundry in Texas, a coupling and gasket manufacturing facility in Missouri and distribution centers in Northern and Southern California and Pennsylvania. According to Tyler executive Sterling Bowman quality is what has allowed Tyler Pipe to thrive over the years. “Tyler Pipe has been manufacturing superior cast-iron soil pipe and fittings for generations,” he says. “We’ve set the standard for the industry as a manufacturer for nearly a century.” Fellow Tyler executive Greg Simmons adds: “The quality of products we send to our customers defines who we are. Safety and environmental stewardship are equal to production at Tyler Pipe. As a company we expect all team members and guests to be 100% compliant 100% of the time, no exceptions.” Bowman adds the company’s relationship with the distribution channel is invaluable. “Our distribution channel is our primary contact with the marketplace. We rely on the wholesale distribution channel to represent us in a responsible way that portrays the same values we share at Tyler,” he says. Having facilities in Texas and Missouri and distribution centers on each coast gives Tyler Pipe a definite advantage. “It allows us to provide superior service,” Bowman says. “All our team members are willing to work together to deliver our products on a timely basis. Having multiple nationwide distribution points allows for quick responsiveness and the ability to fill back orders using our distribution centers across the country.” Another area Tyler Pipe goes above and beyond for customers is customer service. “Customer service is our chance to get to know and better understand our customers’ needs,” Bowman says. “The customer service team at Tyler averages 20 years of service each. Their longevity with Tyler makes for a stronger group that personally understands the customers’ needs.” Describing what makes Tyler Pipe an attractive workplace for employees, Simmons adds: “We try to stress we all come to work for the same reason and that is to make a living to support our families. Each team member, regardless of position, has a job to do every day, and to be a successful company we all need to do our jobs well. We also are very active in different areas of the communities where we live and work, and feel very strongly about always striving to be a good neighbor and an integral part of the surrounding communities. “Tyler Pipe is only a name. What it represents is the team members who work here and strive to make a product they can be extremely proud of.” Bowman sees a bright future for the company. “In the short-term, we are headed in the right direction,” he says. “We have tried to get the best representation from our reps, regional managers and through distribution. We have increased the number of regional managers to make territories smaller and give them the ability to work closer with the distributors. In the long-term, our mission is for Tyler to remain the largest manufacturer of cast-iron pipe and to have the strongest relationships in the industry with distributors.”
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