83 The Compare Business Products whitepaper “10 Reasons Why Automated Agents Aren’t The Answer” references a study from Accenture that finds 83% of customers prefer talking to a human being as compared to relying on digital channels. “Many customers who are dissatisfied with their automated customer service experience will switch to a competitor,” the whitepaper states. 2.5 Dodge Data & Analytics says it expects “the U.S. economy to resume a more measured pace of growth as the year progresses with growth for the full year coming in near 2.5%, a marked improvement over 2016’s 1.6% pace as the seeds of organic growth in the labor market and in growing business and consumer confidence are firmly rooted.” 37 Results from the Construction Industry Innovation & Productivity Report 2016 from Inside Construction magazine show 82% of respondents feel it is important to work in a progressive and innovative organization. Only 37% believe the construction industry is an early adopter of new tech-focused solutions. 70 In his annual letter to shareholders, Amazon CEO Jeff Bezos says most decisions should be made with somewhere around 70% of the information you wish you had. If you wait for 90%, he says, in most cases, you won’t be acting quickly enough. 47 From a Registria study, 47% of consumers age 18-34 (millennials) and 47% of consumers who make more than $100,000 say they would like to receive product setup instructions, tips and service and warranty information directly to their mobile device. 10 From the whitepaper “Lessons from ‘The Farm on the Roof ’” published by the E&A/StratMax partnership, “service-drain customers” typically comprise 10 to 20% of a customer headcount. They are defined as customers who buy a lot and are loyal but are significantly less profitable than core customers. Typically, the whitepaper continues, service-drain customers have pressed for discounts based upon past volumes or previous market conditions while continuing to demand increased services without paying for them. 5000 Hired The Bureau of Labor Statistics delivered good news in April when it reported employment in the construction industry increased by 5,000 jobs (seasonally adjusted). While the economy added 211,000 jobs, total specialty trade employment contracted nominally, shedding 1,500 positions in April. Also on the labor front, the National Association of Manufacturers reported manufacturers added 6,000 workers in April, marking the fifth straight month of job gains in the sector. The U.S. unemployment rate dipped to its lowest level since May 2007.
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