Co-produced by ASQ, the 2011 Quality Conference brings you a unique opportunity to learn methods to improve your products and processes through six daylong tracks concerning today's manufacturing environment. Led by industry experts, the Quality Conference will include technical presentations and discussions on proven strategies, methods and tools that you can immediately apply to your job responsibilities. Take this opportunity to discover new techniques and network with your peers. Conference Program registration includes: • Access to Quality Expo conference sessions • Online access to all presentations given on the days you are registered • Networking lunch on registered day(s) • Coffee and refreshments during the session breaks • Complimentary admission to all co-located expositions Stretch your conference travel budget, and register by Friday, August 26, to save up to $200 with the early-bird deadline. Group, academic, government and exhibitor discount rates are also available. Call (310) 996-9431 to inquire. For conference program related questions, please contact: (310) 996-9431 or firstname.lastname@example.org. Q100: Quality Tools for Innovative Products Statistical Engineering: A mini-workshop (2-hours) Lynne Hare, owner, Statistical Strategies LLC and former director, Kraft MOTIVATION • Management demand • Limited statistical resources • Balance of statistics with other staff STATISTICAL ENGINEERING • Background • Definition • Principles EXAMPLES • Process variation reduction • Closed loop dosing systems • Industrial consumer complaints • Net contents control and targeting • Quantification of uncertainty Innovation and the Quality Manager of the Future Jane D. Keathley, MS, MT (ASCP), PMP, director of quality, Medical Automation Systems • Describe the basics of managing innovation in today's organizations • Understand the parallels between quality management and innovation management • Identify opportunities to leverage traditional quality management skills and expertise for innovation management Improving Product Quality in New Product Development Dr. John Holmes, P.E., engineering manager, General Electric • Understand what NPD factors affect product quality • Understand what companies can do to improve these factors in their organizations • How to deal with the emotional response of change and manage change in the organization Capturing the Mind and Voice of Your Customer Robin Lawton, Customer Strategist, International Management Technologies Inc. • An easy to understand, step-by-step method for defining what your customers want • An excellence framework that balances customer and enterprise values • A jargon-free language that eliminates ambiguity • Tools to (a) differentiate three roles a customer can play in any context, (b) discover whether the customers with most power have it appropriately, (c) identify the priorities that are/aren’t measured. Q101: Building and Sustaining Quality Culture Effectively Applying the Values of Creating a Quality Culture Kumud R. Dutta, quality technical services manager, Suncor Energy There are six values that form the foundation of a quality culture. In this presentation you will come across real life examples of application of these values by various organizations to become successful and profiable business units. They are: 1) Togetherness: organization, suppliers and customers 2) Equality of subordinates and superiors in values 3) Open and honest communication. Only learning experiences 4) Accessibility to all the information needed by everybody 5) Focus on processes 6) No success or failures Case Studies In Continuous Quality Improvement Gord Masiuk, owner, Masiuk Consulting Services Ltd. This presentation will discuss three case studies involving operations and manufacturing environments and how continuous quality improvement tools and methods were used. The case studies will provide the attendee with: • How these three initiatives were identified • How the improvement methodology was customized for each situation • What was needed to get the initiatives started • How the analytical tools were used to analyze the data • How the improvements were implemented and measured • What the bottom line impacts were Enforcing a Culture of Quality in Supply Chain Process Joe Goodman, director of solutions consulting, Sparta Systems Solving Supply Chain Problems Proactively Brian Hughes, vice president, Apollo Associated Services • Manage risks in the global supply chain by proactively managing problems • Proactively manage problems through a solution management system (SMS) • Build a SMS on a solid, adaptable root cause analysis foundation • Develop a successful root cause analysis program that brings together stakeholders to eliminate and prevent problems, and replicate successes Q200: Cost, Waste, Defect Reduction Making Lean Green and the Triple Bottom Line Larry Smith, Consultant, Ford Motor Co. (retired) and The Quality Smith • A better understanding of the quality loss function and Dr. Taguchi's definition of quality • A better understanding of what it means to be environmentally sustainable • A new perspective on the relationships between quality, lean and the triple bottom line • Steps you can take and apply in your own business Applying Lean Practically: A Manufacturing Review Achieving Results through High-Performance Teams Michael R. Whisman, president, Whisman Consulting Enterprises Inc. • Basic History of ITEA Criteria • Gain an understanding of the ITEA Criteria for teamwork • Learn how use the ITEA Criteria within any organization • Common team pitfalls • How teamwork fits Into lean and Six Sigma • How it all fits Under the Baldrige model • Examples of business success The Lean Training Game Exchange: A mini-workshop (2 hours) Tony Manos, Catalyst, Profero Inc. • 5S – 5S numbers game • Visual – hide and seek • Batch size reduction – index card exercise • Continuous improvement and flow – tennis ball exercise Q201: Risk Management Solutions Utilizing Risk Management for Product Quality Richard A. Vincins, vice president, Emergo Group • How to integrate risk assessment principles into the quality management system (QMS) • Establishing control points and factual decision making based on risk for the different QMS processes • Determining when an issue or problem is a significant risk to the product • Examples and tools provided during the presentation for adaptation to different QMS Conducting a Product Safety Review Dr. Bud Gookins, owner, Gookins Technologies Alternative Methods of FMEA in Lean Product Development John Paschkewitz, principal engineer, Watlow • Limitations of traditional FMEA • How to apply tools such as diagramming, lean QFD and DRBFM to focus the FMEA for risk mitigation • How to apply the critical characteristics matrix for improved process control • Reducing risks with front loaded learning during product development Quality Data Enables Effective Real Time Data Driven Decisions Brandon Theiss, guest lecturer, Rutgers University School of Engineering • Define what is quality data • Understand how data can be collected without affecting cycle times of the process • Identify and overcome barriers to flow information • Understand the importance of communicating information at all levels of the organization from executives to operators Q300: Increasing Global Value ISO 19011: 2011: The New Auditing Standard Gary Johnson, ASQ Energy & Environmental Division Value Focus: Delivering Value Through Innovation Jeffrey Slater, operating excellence leader, Sonoco • Innovation as a tool and competitive weapon • Developing competitive advantage in a the mature product phase • Voice of the customer – focusing on the long term • Case study of process utilized Using Six Sigma Based Internal Auditing to Drive World Class Improvement Chris Anderson, managing director, Bizmanualz Deploying a Global Quality System Doug Fair, vice president of statistical engineering, InfinityQS Improving Quality Across Oceans and Frontiers Tracy Owens, principal consultant, 3 Point Consulting Ltd. • Mapping processes and identifying critical variables as a team • Quality tools including Pareto analysis, cause and effects analysis, failure modes and effects analysis, and control planning • A unified approach and a detailed communication plan throughout • Securing commitment to the improvement from senior leaders Q301: FMEA: An Interactive Workshop Instructor: David Auda, reliability engineer, Volvo Powertrain This workshop will cover: • Introduction to FMEA • FMEA templates–advantages and disadvantages • Determine if this is a tool that should be developed into a core competency • What level of skills will be needed to make it an effective and efficient tool • Different types of FMEAs (functional, design, process, use, software, etc.) • Rules of thumb for estimating resource requirements for effective scheduling • Design, Process and Use FMEAs • How to initiate and facilitate a FMEA and experience the dynamic of the team environment • Practicing FMEA facilitation
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