Celebrating Customer Dedication and Values Your “other” Warehouse (YOW) i s celebrating the growth of the company and looking ahead to its 25th anniversary next year serving as a leading master distributor.Additionally, YOW was honored recently when they were awarded the Bath & Kitchen Buying Group’s (BKBG) Vendor of the Year through valued customer and vendor partnerships. YOW’s ongoing success is a direct result of its customer dedication. It is this same level of commitment to its customers that has been the driving force behind the service, selection and delivery values that have shaped the company into what it is today, an extended warehouse for plumbing distributors everywhere. Service YOW provide sits customers with knowledgeable customer service associates that are available seven days a week and their enthusiastic “customer first” attitude shines through on every call. It is evident to see that this team is focused on proactively anticipating the customer’s needs and exceeding their expectations. Each representative undergoes an initial six weeks of intensive training surrounding product knowledge, plumbing terminology, shipping methods, company policies and the software that enables their team to quote product availability and calculate freight. By participating in ongoing vendor training led by vendor reps, YOW’s associates receive the product information first hand, therefore, ensuring that the associates are well equipped to answer questions promptly and to provide customers with the most up-to-date information available. Selection Influenced by customer feedback and market trends, YOW’s selection is monitored by the merchandising team to have the most innovative products in stock and ready to ship.Understanding the need to have an extensive product breadth and depth to choose from, the team works towards making the products that are in high demand, as well as one of those products often difficult to source, readily accessible. The team also works towards developing promotions such as YOW’s monthly First Friday Firesale and special buys to bring added value to the customer’s business. To further diversify its product assortment, YOW offers one-of-a-kind lighting and plumbing products through the company’s private label brand known as World Imports.YOW’s exclusive plumbing lines include Belle Forêt, Elizabethan Classics, and schön, which offer timeless designs that are high fashion yet affordable. World Imports lighting recently expanded through the introduction of 21 new families and the additions to the existing lighting families. Delivery YOW understands that its customers value time and efficiency with the ordering process from start to finish and they are ready to assist with a high degree of dependability.By offering same-day shipping, the option of $9.95 next day air, and no order minimums, the company is able to quickly move units out of their conveniently located distribution centers in Louisiana and Maryland. Its facilities are designed to manage large volumes of products, both inbound and outbound in an effort to sustain a broad assortment and execute its same-day shipping strategy. As you can see, YOW’s appreciation for its customers is reflected in the company’s values every day. Www.yourotherwarehouse.com
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