CONTENTS 26 FEATURES QUALITY MEASUREMENT 26 Improve PV Solar Cell Efficiency with 3-D Surface Profiling Precision surface metrology helps maintain quality in production. QUALITY TEST & INSPECTION 30 Test Compression with Less Stress A compression test can be used to determine functionality and suitability of components or materials. QUALITY SOFTWARE & ANALYSIS 36 Common Problems with Basic Problem Solving Analytical problem solving requires effective diagnostics, creative solutions and an organizational awareness. QUALITY MANAGEMENT 42 Select a World-Class Vision Systems Integrator As the machine vision market reaches maturity, more companies are trying to integrate vision into their industrial processes. ABOUT THE COVER Compression tests are used to determine how a product or material reacts when it is compressed, squashed, crushed or flattened by measuring fundamental parameters that determine the specimen behavior under a compressive load. Source: Mecmesin Ltd. www.qualitymag.com September 2010 | QUALITY 3 SEPTEMBER 2010 VOLUME 49/NUMBER 9 DEPARTMENTS 6 From the Editor Quality and Safety 8 Industry News PPG Aerospace Earns Supplier Awards Boeing Acquires Argon ST Outsourcing May Lead to Failure in Tough Times 16 Face of Quality A Model for Success 18 Other Dimensions Check the Fine Print 20 Quality 101 Thread Gages 24 Quality Innovations Managing Customer Specific Requirements 46 Case Study Comparator Increases Confidence Contributing to Quality 50 Quality Products 62 Classifieds 63 Advertising Index NEXT MONTH Video Measurement 3-D Computed Tomography Calibration Green Manufacturing Source: Veeco Instruments Inc.